Returns & Order Help
Manage an order, request a return, or get help with a cancellation.
Request a return
- Sign in using the email address used for your order and the verification code sent to that email address.
- Open the order and choose the return action available for the delivered items.
- Select the items, give a reason, and submit your request for review.
If the return action is unavailable, email admin@liorafragrance.com with your order number and the items you want to return.
Return eligibility
Request a return within 14 calendar days of delivery. Items must be unused, completely unopened, and in their original packaging, with proof of purchase. Used items or items with opened outer packaging are not returnable. Please wait for approval and return instructions before sending anything back.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is caused by a damaged, defective, or incorrect item due to our error. Use a trackable return shipping method.
Request a cancellation
For ordinary orders placed after self-service cancellation was enabled, sign in to your account, open the order, and request cancellation of unshipped items before they are shipped. LIORAtelier reviews each request manually. Submitting a request does not automatically cancel the order or issue a refund.
If the cancellation action is unavailable, including for older orders, email admin@liorafragrance.com as soon as possible with your order number. Once an order has entered fulfillment, we cannot guarantee cancellation. A support request does not itself cancel an order or issue a refund.
Damaged, defective, or incorrect items
Contact us within 14 calendar days of delivery with your order number and clear photos so we can review the issue.
Refunds and response time
For an approved return, refunds are issued to the original payment method within 10 calendar days after the returned item has been received and inspected. We usually respond to support requests within 5 business days.
The full Refund Policy applies, including the terms for previously placed pre-orders. For delivery information, read our Shipping Policy. See our FAQ for other order questions.