Shipping policy

LIORAtelier ships from China to the United States only. Orders with delivery addresses outside the United States cannot be accepted at checkout at this time. All available delivery services and final charges are shown at checkout.

Processing time

Orders are prepared within 3 business days. Processing time is separate from the estimated delivery time.

Standard tracked shipping — United States

Order value / type	Standard shipping (USD)
Founding Hours only, under $70	$6.95
Other orders under $70	$8.95
$70 or more	Free

Shopify determines the qualifying merchandise subtotal and applicable rate at checkout based on the products in the cart. Taxes and shipping charges are excluded from the $70 threshold.

Estimated standard delivery: 7–10 business days after processing and carrier handoff.

Expedited Shipping is $25 with an estimated transit time of 3–7 business days when that option is displayed at checkout.

Founding Hours pre-orders

Pre-orders placed by September 30, 2026 begin fulfillment processing on October 1, 2026. Carrier handoff follows processing. October 1 is not a guaranteed delivery date.

$15 Founding Credit

Your $25 Founding Hours experience includes a $15 Founding Credit toward a future eligible full-size purchase, including The Hours 15ml Parfum Oil. The credit is included in the experience; it is not a reimbursement of shipping charges.

The credit is supplied with your parcel, is valid for 3 months from the shipment date, and may be used once per customer. It cannot be combined with another discount code and does not apply to taxes, duties or shipping fees.

Shipping charges and free-shipping qualification are calculated separately at checkout.

Taxes

Applicable taxes are calculated at checkout.

Product and destination restrictions

Fabric mist, fragrance oil, and other regulated products are subject to applicable laws and carrier policies. Some products or shipping services may be unavailable for certain states or addresses.

Tracking, lost, or damaged packages

Tracking details are sent after fulfillment. If a parcel is lost, arrives damaged, or contains an incorrect item, contact LIORA promptly with the order number and supporting photos where applicable. LIORA will review the carrier record and the circumstances of the shipment before arranging the appropriate resolution.